Leading Practices in IVR Design: Turn Your IVR from a Liability to an Asset presented by Elaine Cascio
A poorly designed IVR application can cost hundreds of thousands even millions of dollars in low usage, irate customers, and lost business. On the other hand, a well designed IVR can save your call center anywhere from $5 to over $10 on every completed call, as well as improve customer satisfaction.
In this seminar, you’ll learn the keys to designing successful, customer-focused IVR applications.
- Cover the basics of design and redesign for both touchtone and speech recognition
- Provide a step-by-step overview of the process from development to implementation
- Discuss how to keep your IVR application running smoothly
- Well also discuss deciding whether to use touchtone or speech recognition and the keys to success when transitioning from a touchtone to a speech application. And well include ways you can evaluate your own IVR applications in line with best practices to increase use.